Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Viralla AI ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Viralla AI platform, including our website, applications, APIs, and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Effective Date: December 21, 2026

2. Description of Service

Viralla AI is an artificial intelligence-powered social media content generation and management platform. Our Service enables users to:

• Generate AI-powered content for various social media platforms
• Schedule and manage social media posts
• Connect and manage multiple social media accounts
• Analyze content performance and engagement metrics
• Collaborate with team members on content creation
• Access AI-generated images, videos, and text content
• Utilize content templates and automation features

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3.3 Business Accounts

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity.

4. Subscription Plans and Billing

4.1 Subscription Plans

The Service offers various subscription plans with different features, usage limits, and pricing. Current plans include Starter, Professional, and Enterprise tiers. Plan details, features, and pricing are available on our website and may be updated from time to time.

4.2 Free Trial

We may offer a free trial period for new users. At the end of the trial period, your account will be automatically converted to a paid subscription unless you cancel before the trial ends. You may be required to provide payment information to start a free trial.

4.3 Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms
• We accept major credit cards and debit cards via our secure payment processor (Stripe)
• You authorize us to charge your payment method for all fees incurred
• Failure to pay may result in suspension or termination of your account

4.4 Price Changes

We reserve the right to modify our pricing at any time. Price changes for existing subscribers will be communicated at least 30 days in advance and will take effect at the start of the next billing cycle.

4.5 Refunds

We offer a 14-day money-back guarantee for new subscriptions. Refund requests must be submitted within 14 days of the initial purchase. Refunds are processed within 5-10 business days. Contact builtbymarketing@gmail.com for refund requests.

4.6 Promotional Codes and Discounts

Promotional codes and discounts are subject to specific terms and conditions. First-year discounts apply only to the initial subscription year and will not apply to subsequent renewals. Promotional codes cannot be combined unless explicitly stated.

5. Content Ownership and Licensing

5.1 Your Content

You retain ownership of all content you create, upload, or input into the Service ("User Content"). By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

5.2 AI-Generated Content

Content generated by our AI systems ("Generated Content") is provided for your use subject to the following terms:

• You own the rights to Generated Content created using your paid subscription
• You may use Generated Content for commercial and non-commercial purposes
• We do not claim ownership of Generated Content you create
• Similar or identical content may be generated for other users
• You are responsible for ensuring Generated Content complies with applicable laws

5.3 Our Intellectual Property

The Service, including its original content (excluding User Content and Generated Content), features, and functionality, is owned by Viralla AI and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Generate, distribute, or promote illegal, harmful, or offensive content
• Create content that infringes on intellectual property rights
• Generate spam, misleading content, or fraudulent materials
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service for competitive analysis or to build a competing product
• Generate content depicting minors in inappropriate contexts
• Create deepfakes or misleading AI-generated media of real individuals without consent
• Circumvent any content filtering or safety measures

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending accounts, and reporting to law enforcement.

7. AI-Generated Content Disclaimer

Important: The Service uses artificial intelligence to generate content. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or inappropriate material
• You are solely responsible for reviewing and verifying all Generated Content before use
• We do not guarantee the accuracy, completeness, or suitability of Generated Content
• Generated Content should not be relied upon as professional advice (legal, medical, financial, etc.)
• You are responsible for ensuring Generated Content complies with platform-specific terms of service
• AI systems may produce different results for similar inputs
• Quality scores and engagement predictions are estimates and not guarantees

8. Third-Party Integrations and Services

The Service integrates with various third-party platforms and services, including but not limited to:

• Social media platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc.)
• AI service providers (OpenAI, Anthropic, Google)
• Payment processors (Stripe)
• Analytics and monitoring services

Your use of third-party services through our platform is subject to the terms and conditions of those services. We are not responsible for the availability, accuracy, or content of third-party services.

When connecting social media accounts, you authorize us to access and post content on your behalf according to your settings. You may revoke this access at any time through your account settings.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR LOSSES RESULTING FROM THIRD-PARTY SERVICES OR SOCIAL MEDIA PLATFORM CHANGES

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Viralla AI, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party rights; or (e) your violation of any applicable laws.

11. Termination

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

11.3 Effect of Termination

Upon termination: (a) all licenses granted to you will terminate; (b) you must cease all use of the Service; (c) we may delete your account and User Content; (d) any outstanding fees become immediately due. Sections that by their nature should survive termination shall survive.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, either party may initiate binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Viralla AI regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision shall not be deemed a waiver.
• Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations at any time.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

15. Contact Information

If you have any questions about these Terms, please contact us: